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Terms and Conditions Last Updated: 3/2025
1. General
By purchasing from Asgard Secret (“we,” “us,” or “our”), you agree to these Terms and Conditions. We reserve the right to update these terms at any time.
2. Products & Safety
Our products are handcrafted, and variations in color, scent, or texture may occur. Always follow usage instructions provided with each product. We are not responsible for any adverse reactions. Perform a patch test before using skincare products. Keep products out of reach of children and pets.
3. Orders & Payment
All prices are listed in U.S dollar and are subject to change without notice. We accept all major credit cards, Venmo, and Pay Pal. Payment must be received before processing orders.
4. Shipping & Delivery
Orders are processed within 3-5 business days. Shipping times vary by location. We are not responsible for carrier delays. Customers are responsible for providing accurate shipping information.
5. Returns & Refunds
Due to the nature of our products, we do not accept returns on used items. If your order arrives damaged, contact us within 7 days with photos for a replacement or refund. Refunds will be processed to the original payment method within 10 business days.
6. Product-Specific Disclaimers
Candles- Never leave candles unattended. Burn on a heat-resistant surface. Discontinue use when ½ inch of wax remains. Beard Products (Oils, Balms, etc.) For external use only. Avoid contact with eyes. Stop use if irritation occurs. Paw Balm For pet use only. Ensure pets do not ingest large amounts. Discontinue use if irritation occurs. Cologne Flammable. Keep away from heat and open flames. Avoid direct contact with eyes and broken skin. Lip Balm For external use only. Do not use on broken or infected lips.
7. Liability
We are not liable for any injury, damage, or loss resulting from the use of our products. Always follow safety and usage guidelines.
8. Intellectual Property
All images, product descriptions, and branding are the property of Asgard Secret. Unauthorized use is prohibited.
9. Governing Law
These terms are governed by the laws of the U.S Government. Any disputes will be resolved in Colorado.
10. Contact Information
For any questions, please contact us at .
Effective Date September 29, 2024
At Asgard Secret we take great pride in the quality and craftsmanship of our products due to the nature of our grooming products and for hygiene reasons, all sales are final. We DO NOT accept returns or exchanges.
Exceptions:
We only replace items if they were damaged, during shipping. If you received a damaged item please contact us at asgardsecretbeardandskinco@gmail.com within 7 days of receiving your order. Please include your order number, and a photo of the damaged item, and also the date that you received your item, along with a brief description of what had occurred.
Contact Us
If you have any questions about our No Return Policy, please contact us at:
Asgard Secret Beard and Skin Co.
asgardsecretbeardandskinco@gmail.com
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